Is the Drain hose extending more than 4.5" (113 mm) into the drainpipe?
The drain hose may be too far down inside the drainpipe (standpipe) or laundry tub. Drained water can siphon back into the washer if the drain hose extends too far. Make sure that the drain hose does not extend more than 4.5" (113 mm) into the drainpipe or laundry tub. Using the U-shape drain hose form (as described in the Installation Instructions), will provide the correct length of drain hose in the drainpipe or laundry tub.
Maximum height for drain hose is 96" from the bottom of the washer.
Care Experts please note that the Installation Instructions for this model were printed wrong and shows that the maximum height for the drain hose is 49". This is wrong and in process of being corrected
Is the Drain hose taped onto the drainpipe or top of the drainpipe covered in tape?
Do not seal the drain hose into the drainpipe with tape. The drain hose should be loose, yet secure. There must be a gap between the drain hose and the drainpipe to allow air to flow through. The air gap will break the suction. This will prevent water from continuously being sucked out of the machine (siphoning) as it fills.
Have you Cleaned the Drain Pump Filter? (some models)
The Drain Pump filter is located behind the bottom dispenser drawer (on some models). This filter should be cleaned occasionally. If it gets clogged, the washer will not drain well.
CLICK HERE for more information about cleaning your Drain Pump Filter or see your Use & Care Guide
If you would like to download or view product literature for your appliance, please visit our Manuals and Literature page.
Have you Cleaned the Door Seal (bellow)?
There are small drain holes inside the door seal. If they get clogged, the washer/dryer may not drain well. See "Cleaning and Maintenance" symptom above for information on cleaning the door seal.
If none of these solutions worked, call for service.
Still need help? Call or schedule service.
You may need assistance from a qualified technician. Call 1-866-698-2538 or click below to schedule an appointment.