Is your home network connected to the internet?
In order to register your appliance, your Smartphone or Tablet must be connected to the internet. To test your connection, try opening an internet browser and navigating to any website. If you are unable to connect to the website, your internet service might be unavailable and you will need to check with your internet service provider.
Do you have a firewall or any other network equipment installed?
If you have a firewall or other network equipment installed on your home network, it may prevent the appliance from properly connecting to the internet. If the appliance is unable to connect to the internet, you won't be able to successfully register it.
Is the appliance connected to the home network?
Before you can complete the registration process, the appliance must be connected to the home network. If you need help connecting your appliance to your home network or router, please see the "Unable to Connect" section of this troubleshooting guide.
Was the appliance previously owned?
If the appliance was previously owned or connected to a different network, there are a few steps that need to take place in order to properly transfer ownership. Please see "Transfer Ownership - Deleting Appliance" in the "Other Info" section of this troubleshooting guide.
Was the SAID number entered correctly?
If the SAID number was entered incorrectly, the "Registration Error" will appear. Try entering the number again. If you need help locating the SAID number, please see the "SAID Location" section of this troubleshooting guide.
Was the correct appliance type and model number selected?
At the beginning of the registration process, the appliance type and model number needs to be selected. If the wrong appliance type or model number was selected, the "Registration Error" will appear.
If you need help with your connected appliance, please call 1-866-333-4591.
Still need help? Call or schedule service.
You may need assistance from a qualified technician. Call 1-866-698-2538 or click below to schedule an appointment.