Has the appliance ever been connected to the home WiFi router?
If the appliance has never been connected to the home WiFi router please see the "Connectivity Setup" section in the Use and Care Guide.
If you would like to download or view product literature for your appliance, please visit our Manuals and Literature page.
How is the signal strength?
Try placing the wireless router closer to the appliance. It may be necessary to install a WiFi range extender. Also, check to make sure there is no interference between the refrigerator and the router.
If you need help with your connected appliance, please call 1-866-333-4591.
Still need help? Call or schedule service.
You may need assistance from a qualified technician. Call 1-866-698-2538 or click below to schedule an appointment.