Are you using High Efficiency (HE) detergent in your washer?
Use of non-HE detergent can cause a film residue, which can result in odor or smell. Always use the detergent manufacture's recommended amount of detergent.
CLICK HERE for more information on the importance of using HE detergent
Have you performed the "Clean Washer" cycle, or has the "Clean Washer" light come on?
Run the Clean Washer cycle every month to maintain washer freshness. This procedure helps keep odors from developing in your washer. The Clean Washer cycle uses higher water volumes in combination with affresh® washer cleaner or liquid chlorine bleach to thoroughly clean the inside of the washer.
Unload washer as soon as cycle is complete.
affresh® cleaners are available at many retailers. Find one here.
CLICK HERE for more information on the using the "Clean Washer" cycle
Have you cleaned the dispenser drawer (on some models)?
The dispenser drawer should be removed and cleaned regularly per directions in your use and care guide.
CLICK HERE for more information on cleaning your dispenser drawer
Still need help? Call or schedule service.
You may need assistance from a qualified technician. Call 1-866-698-2538 or click below to schedule an appointment.