Were you washing bedding, sheets, or bulky items on a Cycle other than Bulky or Sheets?
This washer is designed to use the Bulky or Sheets/Bedding cycle for bulky clothing items or bedding. When washing these types of clothing items (including heavy coats or blankets), do not use the Normal cycle or a Rapid Wash cycle (on some models). Clothing performance may not be ideal if using these cycles.
Was there a power failure?
If the power failed during the spin cycle, it's possible that the washer did not ramp up to full spin speed.
Did you receive an error code?
Click the Troubleshooting option above for Error Codes
Did you use the "Add a Garment" feature?
Only add clothing items while the "Add a Garment" indicator light is on. Pausing the machine later in the cycle could cause limitations on the washer running at maximum spin speeds.
Is water standing in the tub?
Check drain hose for proper installation. Use the U-shaped drain hose form on the drain hose and securely attach to drainpipe (standpipe) or tub. Check that only 4.5" (113 mm) of drain hose is in the drainpipe (standpipe). Do not tape over the drain opening.
The drainpipe (standpipe) height requirements are 96" (244 cm) maximum and 39" (99 cm) minimum. Your washer will not be able to adequately pump the water out of the washer if the drainpipe (standpipe) exceeds 96" (244 cm). In this case, the water may flow back into the washer.
Make sure the drain hose is not kinked or clogged. Straighten the hose for adequate water flow. Remove any blockage from the drainpipe of utility sink.
CLICK HERE for more information on drain hose installation.
Is the load unbalanced or overloaded?
The wash load must be balanced and not tightly packed. A large unbalanced load could result in a reduced spin speed and wet clothes at the end of the cycle.
CLICK HERE for more information on loading your washer
Is your washer level?
It is important that the washer is level. If not, the load may become unbalanced, causing the washer to not spin properly. This can also cause the washer to have excessive noise and/or vibration, especially during the Spin cycle.
CLICK HERE for more information on leveling your washer
Was Low Spin or No Spin selected?
Cycles with lower spin speeds remove less water than cycles with high spin speeds. Use the recommended cycle/speed spin for your garment.
To remove extra water in the load, select Drain & Spin. Load may need to be rearranged to allow even distribution of the load in the basket.
If Low Spin or No Spin was selected, the washer may not remove enough water from the load.
Still need help? Call or schedule service.
You may need assistance from a qualified technician. Call 1-866-698-2538 or click below to schedule an appointment.