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Product Help | Whirlpool

Unlocking the Door Manually - All-In-One Washer Dryer

Possible Solutions

How to Manually Open the Door

Try the other methods above for unlocking the door before trying this procedure. The door may unlock by itself after the failure condition no longer exists.

Unlocking the Door Manually.jpg   

If the door will still cannot be opened after trying the other methods, perform the following:

Before Opening Door:

  • Turn off and unplug the washer/dryer.
  • Close the water faucet.
  • Wait until the drum has stopped rotating – never open the door while the drum is in motion.
  • Wait until water and laundry have cooled down when washing with high temperatures.

Always drain the water before opening the door by:

  • Following the instructions in the "Cleaning and Maintenance" section above for “Cleaning the Drain Pump Filter”.

To Unlock and Open Washer/Dryer Door:

  1. Open the drain pump filter access door at the bottom right corner at the front of the washer/dryer. With a Phillips head screwdriver, loosen and remove the Phillips head screw at the upper right portion of the access door compartment.

Removing door compartment screw of all in one washer dryer

2. Pull down on the plastic strap located beneath the removed screw. The door can now be opened and the laundry removed, if needed.

Plastic strap located beneath the door screw of all in one washer dryer

3. After removing laundry (if needed), secure the plastic strap by replacing and tightening the Phillips head screw removed in Step 1 through the hole in the strap.

Still need help? Contact us or schedule service.

Please contact us or click below to make an appointment from our preferred list of service providers for service on your appliances.

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Interested in purchasing an Extended Service Plan?

Please click below to learn more on how you can save up to 25% on New Appliance Extended Service Plans within 30 days of your appliance purchase.

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Still need help? Contact us or schedule service.

Please contact us or click below to make an appointment from our preferred list of service providers for service on your appliances.

United States
   

Interested in purchasing an Extended Service Plan?

Please click below to learn more on how you can save up to 25% on New Appliance Extended Service Plans within 30 days of your appliance purchase.

United States
 

 

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