Not Cleaning Clothing - All-In-One Washer Dryer
Possible Solutions
Are the load items discolored?
Dye transfer can occur when mixing colors in a load.
Take a look at Washer is Leaving Clothes Discolored or with Dye Transfer.
Are you using HE High-Efficiency detergent?
Always use only HE detergent. Using non-HE detergent or more than the manufacturer's recommended amount of detergent can cause excessive suds, which can lead to the washer leaking, draining concerns, and/or poor rinsing performance.
Whirlpool recommends using Swash® Laundry Detergent. It is designed to work in both high-efficiency (HE) and non-HE washing machines. With an 8x concentrated formula, you’ll use about a quarter of the detergent you’d need with a traditional 2x concentration detergent. It may look like a small amount, but you’ll be amazed at its effectiveness.
Are you using the correct cycle and temperature to wash the fabric?
Use a higher soil level cycle option and warmer wash temperature to improve cleaning.
Are you using the correct Detergent Concentration level?
Today’s liquid HE detergents are concentrated. Most brands of concentrated HE detergent will show the level of concentration on the bottle.
However, if the detergent bottle does not give the concentration, it can be easily calculated. Just divide the package size in fluid ounces by the number of loads. Then, refer to the chart below to find the concentration.
Set the concentration level setting on the washer/dryer by using the Tools button. If you do not get your desired cleaning results, set the concentration level to a lower number. If you have excess suds, set the concentration level to a higher concentration number.
NOTE: Concentration Level does not mean the Dispenser will dispense that many doses of HE detergent; it means that the detergent you have purchased is that concentrated, and the dosage will actually be smaller for higher levels of concentration. I.E., the more concentrated the detergent, the "stronger' the cleaning power and the less water in the dosage.
| Concentration | Number of ounces ÷ number of loads |
|---|---|
| 2X | 1.5–2.49 (44.4 ml–73.6 ml) |
| 3X | 0.9–1.49 (26.6 ml–44.1 ml) |
| 4X | 0.7–0.89 (20.7 ml–26.3 ml) |
| 5X | 0.5–0.69 (14.8 ml–20.4 ml) |
| 6X | 0.3–0.49 (8.9 ml–14.5 ml) |
Have you performed the "Clean Washer" cycle, or has the "Clean Washer Cycle Reminder" message flashed?
Clean Washer Cycle Reminder
The Clean Washer with affresh® message will flash at the end of a wash cycle when the washer has run 30 wash cycles. This is a reminder to run the Clean Washer with affresh® cycle. If the Clean Washer with affresh® cycle is not run, the message will stop flashing at the end of a wash cycle after running three more regular wash cycles. After 30 more wash cycles are completed, the Clean Washer with affresh® message will again flash at the end of a wash cycle as a reminder.
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Cleans even where you can't see
affresh® cleans deep inside your appliances reaching components such as the tub, racks, pump, valves, drain, and recirculation hoses.
Cleaners are available at many retailers or can be purchased here at affresh®.
Cleans even where you can't see
affresh® cleans deep inside your appliances reaching components such as the tub, racks, pump, valves, drain, and recirculation hoses.
Cleaners are available at many retailers or can be purchased here at affresh®.