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Product Help | Whirlpool

Not Spinning - Top Load HE Washer

Possible Solutions

Were you washing bedding, sheets, or bulky items on a Cycle other than Bulky or Sheets?

This washer is designed to use the Bulky or Sheets/Bedding cycle for bulky clothing items or bedding. When washing these types of clothing items (including heavy coats or blankets), do not use the Normal cycle or a Rapid Wash cycle (on some models). Clothing performance may not be ideal if using these cycles. 

Is the Load Unbalanced or Overloaded?

The wash load must be balanced and not tightly packed. A large unbalanced load could result in a reduced spin speed and wet clothes at the end of the cycle.

CLICK HERE for more information on loading your washer

How to Level the Washer:

It is important that the washer is level.  If not, the load may become unbalanced, causing the washer to not spin properly.  This can also cause the washer to have excessive noise and/or vibration, especially during the Spin cycle. 

CLICK HERE for more information on leveling your washer

Refer videos shown below in the article for “Leveling the washer” or “Out of Balance”.

Leveling the Washer

Out of Balance

Was Low or No Spin Selected?

Cycles with lower spin speeds remove less water than cycles with high spin speeds. Use the recommended cycle/speed spin for your garment.

To remove extra water in the load, select Drain & Spin. Load may need to be rearranged to allow even distribution of the load in the basket.

If Low Spin or No Spin was selected, the washer may not remove enough water from the load.

Is water standing in the tub?

Check drain hose for proper installation.  Use the U-shaped drain hose form on the drain hose and securely attach to drainpipe (standpipe) or tub.  Check that only 4.5" (113 mm) of drain hose is in the drainpipe (standpipe).  Do not tape over the drain opening. 

U-shaped drain hose form and drain hose installation

The drainpipe (standpipe) height requirements are 96" (244 cm) maximum and 39" (99 cm) minimum.  Your washer will not be able to adequately pump the water out of the washer if the drainpipe (standpipe) exceeds 96" (244 cm).  In this case, the water may flow back into the washer. 

Make sure the drain hose is not kinked or clogged.  Straighten the hose for adequate water flow.  Remove any blockage from the drainpipe of utility sink.   

CLICK HERE for more information on drain hose installation

Was a gentle or delicate cycle selected?

Gentle cycles, such as Delicate and Hand wash, use slow spins to keep fabrics from stretching and wrinkling. Slow Spin cycles do not extract as much water as other cycles. To remove more water, select a cycle that uses high spin speeds. A cycle or fabric selection such as Heavy duty, Super, or Normal have higher spin speeds and will leave less water in loads. Some models will have a spin speed selector, located on the console.

Were you using HE High-Efficiency Detergent?

Use only High Efficiency (HE) detergent. Always measure detergent. If you have very soft water, you may need to use less detergent. Using non-HE detergent or more than the manufacturer's recommended amount of detergent can cause excessive suds. The excess suds can cause the washer to run at a reduced spin speed, resulting in very wet loads.  

CLICK HERE for more information on using HE Detergent

Still need help? Contact us or schedule service.

Please contact us or click below to make an appointment from our preferred list of service providers for service on your appliances.

Interested in purchasing an Extended Service Plan?

Please click below to learn more on how you can save up to 25% on New Appliance Extended Service Plans within 30 days of your appliance purchase.

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