F9 E1 - Front Load Washer
Possible Solutions
Is the Drain hose extending more than 4.5" (113 mm) into the drainpipe?
The drain hose may be too far down inside the drainpipe (standpipe) or laundry tub. Drained water can siphon back into the washer if the drain hose extends too far. Make sure that the drain hose does not extend more than 4.5" (113 mm) into the drainpipe or laundry tub. Using the U-shape drain hose form (as described in the Installation Instructions), will provide the correct length of drain hose in the drainpipe or laundry tub.
The maximum height for the drain hose is 96" from the bottom of the washer.
Care Experts, please note that the Installation Instructions for this model were printed wrong and show that the maximum height for the drain hose is 49". This is wrong and in the process of being corrected
Is the Drain hose taped onto the drainpipe or top of the drainpipe covered in tape?
Do not seal the drain hose into the drainpipe with tape. The drain hose should be loose, yet secure. There must be a gap between the drain hose and the drainpipe to allow air to flow through. The air gap will break the suction. This will prevent water from continuously being sucked out of the machine (siphoning) as it fills.
Have you Cleaned the Drain Pump Filter? (some models)
The Drain Pump filter is located behind the bottom dispenser drawer (on some models). This filter should be cleaned occasionally. If it gets clogged, the washer will not drain well.
CLICK HERE for more information about cleaning your Drain Pump Filter or see your Owner's Manual
Have you Cleaned the Door Seal (bellow)?
There are small drain holes inside the door seal. If they get clogged, the washer/dryer may not drain well. See "Cleaning and Maintenance" symptom above for information on cleaning the door seal.
Still need help? Contact us or schedule service.
Please contact us or click below to make an appointment from our preferred list of service providers for service on your appliances.
United States
Canada
Interested in purchasing an Extended Service Plan?
Please click below to learn more on how you can save up to 25% on New Appliance Extended Service Plans within 30 days of your appliance purchase.
United States
Canada
Still need help? Contact us or schedule service.
Please contact us or click below to make an appointment from our preferred list of service providers for service on your appliances.
United States
Canada
Interested in purchasing an Extended Service Plan?
Please click below to learn more on how you can save up to 25% on New Appliance Extended Service Plans within 30 days of your appliance purchase.
United States
Canada