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Product Help | Whirlpool

Unlocking a Front Load Washer Door When it is Locked at Install

Whirlpool Front Load washer door locked at install

If you have unboxed your front load washer to find the door locked and you cannot open it, please review the following instructions.  

Plug the appliance into a grounded 3-pronged outlet per the installation instructions. After plugging the washer in, one of the following three events will happen:

  1. The door may immediately unlock.
  2. The door lock LED light will blink.  The door should unlock after 60 seconds.  Nothing else will appear to be happening with the machine during this time.
  3. The washer will go into a hold and drain routine for 8 minutes. After 8 minutes, the door will unlock.  During this period, you will be able to hear the pump running.  The drum will not spin. Caution:  Residual water may be pumped from the drain hose.  Please be sure the drain hose is installed in a drain or there is a tub/bucket to catch any residual water.

NOTE: If the washing machine door does not unlock after any of the above three events, contact customer service to schedule a service call by an authorized service technician.

Unlocking front load washer door