Why is my Whirlpool Top Load Washer not Draining, not Spinning, and/or Leaving Wet Loads?
Is the drain hose kinked, or is the drain clogged?
Make sure that the drain hose is not kinked or clogged. Straighten the hose for adequate water flow. Remove any blockage from the drain hose, drainpipe or utility sink. Use the U-shaped drain hose form on the drain hose, and secure the drain hose. See the Installation Instructions for further details.
Is the end of the drain hose more than 96" (244 cm) above the floor?
The drainpipe (standpipe) height requirements are 96" (244 cm) maximum and 39" (99 cm) minimum. Your washer will not be able to adequately pump the water out of the washer if the drainpipe (standpipe) exceeds 96" (244 cm). In this case, the water may flow back into the washer. See the Installation Instructions for details; enter your product model number in the search tool below to find them online.
Was a gentle or delicate cycle or Low Spin speed selected?
Gentle cycles, such as gentle, delicate, or handwash, use slow spins to keep fabrics from stretching and wrinkling. Slow spinning also leaves more water in the load. To remove more water, select a cycle that uses high spin speeds. A cycle or fabric selection such heavy duty or super has higher spin speeds and will leave less water in loads. Always follow your clothing care label to determine what cycle to use that is best for the garments being washed.
Were you washing a large load?
The wash load must be balanced and not tightly packed. Large or unbalanced loads can cause reduced spin speed and wet clothes at the end of the cycle.
Do you see a lot of suds?
High amounts of detergent can create too many suds. In some cases, the suds can stop the washer from pumping out water and spinning. Always measure detergent and follow the manufacturer's directions for the amount to use. If you have very soft water, use less detergent. Use only HE High Efficiency detergent in this washer.
CLICK HERE for more information about using HE detergent
Is the lid open?
If the lid is lifted during a cycle, the machine will stop. To continue the cycle, close the lid and you may have to select the Start button again. The lid must be closed during operation for the washer to fill with water, and then to wash, drain, rinse and spin.
Watch the below video for more information on proper drain hose installation.
If you would like to download or view product literature for your appliance, please visit our Manuals and Literature page.