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Product Help | Whirlpool

Not Making Ice - New Installation - Upright Freezer

Possible Solutions

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Is the Ice Maker installed correctly?

CLICK HERE for a video on how to properly install the ice maker

Is the Ice Maker connected to a water supply?

Make sure the water supply is correctly connected to a cold water supply, and the water shutoff valve is fully opened. 

Is there a kink in the water supply line?

A kink in the water source line can reduce water flow. Straighten the water source line to restore adequate water flow and pressure. To help reduce the chances of a pinched water line, do not push the refrigerator too far back against the wall or cabinet.

Is the ice maker turned on?

Check to make sure the ice maker is turned "on."  For instructions on turning the ice maker "on" and "off," please see reference the Owner's Manual.

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New Installation? 

Wait 24 hours after ice maker installation for ice production to begin. Wait three days for full ice production.


Still need help? Contact us or schedule service.

Please contact us or click below to make an appointment from our preferred list of service providers for service on your appliances.

Interested in purchasing an Extended Service Plan?

Please click below to learn more on how you can save up to 25% on New Appliance Extended Service Plans within 30 days of your appliance purchase.

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