Not Dispensing Ice - Refrigerator

Is the refrigerator making ice? 

If the dispenser is dispensing water but not ice, check if the ice maker is making ice. 

• The ice maker is making ice, but not dumping it into the ice bin. Try resetting the Ice Maker.  To reset the ice maker, unplug the refrigerator for 1 minute.  After resetting, wait a couple of hours and check for ice production; ice is in the bin. 
• The ice maker is not making ice; refer to the "Not Making Ice" section of this troubleshooting guide. 

Is the Control Lock or Dispenser Lock on?

The dispenser can be turned off for easy cleaning or to avoid unintentional dispensing by small children and pets. Typically, there will be a "lock" symbol displayed indicating the feature is turned on. The lock feature does not shut off power to the refrigerator, the ice maker, or the dispenser light. It simply deactivates the dispenser controls and pad. Refer to your Owner's Manual or Quick Start Guide for specific instructions on enabling and disabling the control lock feature. 

Is the refrigerator in Sabbath Mode? 

Some models are equipped with the Sabbath Mode feature, which is designed for those whose religious observances require turning off the lights and ice maker. When this feature is turned on, the temperature set points and Deli Pan settings remain unchanged. LEDs from the electronic controls will not display. The Sabbath button will be the only light displaying. Ice and Water will not dispense. No alarm will ring. Interior lights will turn off.  The product will not change its behavior by opening the door. Exiting Sabbath Mode varies by model, but typically holding the Sabbath Mode button for 3 seconds activates or deactivates it.