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Product Help | Whirlpool

Food Freezing in Refrigeration Section - Refrigerator

Possible Solution

Is the ice maker turned on?

Verify that the ice maker is turned on. If the water supply is not connected to the water supply line turn the ice maker off.  

If the ice maker remains on and not connected to water supply the following could potentially happen:

  • The ice maker will continue to try to make ice, causing a  buzzing sound 
  • The refrigerator section to maybe too cold
  • Freezer section may be too cold
  • The food in the crisper drawers may freeze

CLICK HERE for more information on how to turn the ice maker on

Do the controls need to be adjusted?

You may need to adjust the freezer controls to a warmer setting to accommodate the surrounding conditions and appliance usage.   A freezer that is set too low can cause the refrigerator section to be too cold as well, as air flows between both compartments. 

After adjusting the controls check the area again in 24 hours.  Controls are preset at the factory for normal household usage. If the refrigerator is being used accordingly, ensure that control is still set at the recommended factory settings; 37 degrees Fahrenheit for the refrigerator and 0 degrees Fahrenheit for the freezer. Refer to the Owner's Manual for settings.

Is food blocking the air vents?

In order to ensure proper temperature, you need to allow room for proper airflow between the freezer and refrigerator compartments. Cool air enters and exits the refrigerator compartment from the freezer compartment through vents. Depending on your model, these vents are in different locations.

Locate the vents in both the freezer and refrigerator compartments and ensure that there is nothing blocking the airflow around the shelving and/or the back wall of the refrigerator. Items placed directly in the airflow from the freezer compartment to the refrigerator compartment may freeze. Do not place temperature-sensitive items, such as eggs and liquids, in these areas.

CLICK HERE for additional information

Is the refrigerator level? 

It is important to ensure the refrigerator is level. A properly leveled refrigerator will help with the overall proper operation of the refrigerator. Check to make sure the floor under the refrigerator is level.  If the floor is not level shims may need to be used to properly level the refrigerator. Please refer to your Owner's Manual or Installation Instructions for specific leveling information for your refrigerator.

 

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