Not Making Ice - Side by Side Refrigerator

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Possible Solutions

Is the refrigerator making ice?

If the Ice maker is making ice but not dumping it into the ice bin, try resetting the Ice Maker. To reset the ice maker, unplug the refrigerator for 1 minute. After resetting, wait a couple of hours and check for ice production; ice is in the bin.

Were the doors installed correctly?

If the refrigerator has been recently installed, ensure the doors are properly installed. See your Installation Instructions or Owner's Manual for information.
Check to make sure the doors are not rubbing against cabinets or other surfaces when opening.
Check the water dispenser tube connection and wiring connection located at the bottom of the freezer door hinge. Refer to the Installation Instruction for detailed information.

Are the controls set correctly for the surrounding conditions?

Temperature controls are preset at the factory to the "mid setting," which should be correct for normal household use. The controls are set correctly when beverages are as cold as you would like.

If the refrigerator is too warm, ice production can be impacted. Try adjusting the controls to a colder setting to aid in ice production.

If you need to adjust the temperature, wait at least 24 hours between adjustments and then recheck the temperature.

Is the Ice Maker Turned On?

A common reason an ice maker does not make ice is that it was accidentally turned off. Sometimes, resetting the ice maker can resolve minor issues. Locate the reset button on your ice maker (consult your manual if unsure) and press and hold it for a few seconds. If your refrigerator doesn't have a reset button, perform a power cycle by unplugging it for one minute and plugging it back in. Refer to How to Turn the Ice Maker On for more information on using the ice maker.

If the Ice Maker is not connected to a water supply line but remains turned on, it could cause the following: a buzzing noise, the refrigerator may be too cold, food in the crisper drawers may freeze, and the freezer section may get too cold.

Was the water line installed correctly?

The refrigerator must be installed to a cold water supply for the ice maker and water dispenser to work. To connect the shutoff valve and the refrigerator, use 1/4" (6.35 mm) O.D. (outside diameter) soft copper or PEX tubing. It is recommended to leave a coil of copper or PEX tubing (service loop) to allow the refrigerator to be pulled out of the cabinet or away from the wall for service or routine cleaning. Water supply lines can be purchased at Whirlpool Purchase Genuine Parts.

Check to make sure there are no kinks in the water supply line. A kink can reduce water flow. Straighten the water source line to restore adequate water flow and pressure. To help reduce the chances of a pinched water line, do not push the refrigerator too far back against the wall or cabinet.

Does the water filter need to be replaced?

It is recommended that the Whirlpool water filter be replaced every 6 months, when the indicator light comes on, or as needed. Replacing your water filter regularly helps to ensure a continual supply of cleaner, fresh-tasting drinking water. Depending on your usage and water quality, it may need to be changed more frequently. A clogged or incorrectly installed water filter can reduce the water flow to the ice maker and dispenser, potentially causing low ice production and a slowed water flow. Whirlpool recommends using everydrop® water filters. Find the right replacement filter for your refrigerator, and make the simple switch for clean water year-round.

Take a look at Does the Water Filter Need to be Replaced?

Was the water filter flushed?

Flushing the system is needed every time the filter is changed or when it is first installed. Flushing your refrigerator water filter is a key step that reduces excess air, prepares the filter for use, and removes excess carbon. Air in the water system may cause dripping at the dispenser, small or hollow ice cubes, or a cloudy appearance in the water quality. The amount of water needed to flush the water filter varies depending on the specific filter. Some filters require 1, 2, or 4 gallons to be dispensed for a proper flush; refer to the water filter's instructions for specific guidelines.

Review How to Flush the Water System in a Refrigerator for more information.