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Product Help | Whirlpool

Food Freezing in Refrigeration Section - Top Freezer Refrigerator

Possible Solution

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Do the controls need to be adjusted?

Temperature controls are preset at the factory to the "mid setting," which should be correct for regular household use. The controls are correctly set when beverages are as cold as you would like.

  • If you need to adjust the temperature, wait at least 24 hours between adjustments, and then recheck the temperature. 
  • To make the Refrigerator colder, adjust the control to the next higher setting. To make the Refrigerator less cold, adjust the control to the next lower setting. 
  • Repeat this process until the desired temperature is reached

NOTE: Since control panels vary by Refrigerator type, please see your Owner's Manual for specific information on your model.

Temperature controls are preset at the factory to the "mid setting," which should be correct for regular household use.      To make the Refrigerator colder, adjust the control to the next higher setting and vice versa.

Is food blocking the air vents?

To ensure proper temperature, you need to allow room for adequate airflow between the freezer and refrigerator compartments. Cold air enters and exits the refrigerator compartment from the freezer compartment through vents. Depending on your model, these vents are in different locations.

Locate the vents in both the freezer and refrigerator compartments and ensure nothing is blocking the airflow around the shelving and/or the back wall of the refrigerator. Items placed directly in the airflow from the freezer compartment to the refrigerator compartment may freeze. Do not place temperature-sensitive items, such as eggs and liquids, in these areas.

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To ensure proper temperature, you need to allow room for adequate airflow between the freezer and refrigerator compartments.

Is the airflow control set correctly?

The Airflow control is located on the back wall of the freezer. It regulates the amount of air flowing between the freezer and refrigerator compartments. When you plug in the refrigerator for the first time, turn the Airflow control to the Recommended setting. 

 If you want to temporarily increase the cold airflow to a specific compartment, adjust the control. IMPORTANT: Once the performance is achieved, return the Airflow control to the Recommended setting to keep the refrigerator operating at optimum efficiency.

The Airflow control is located on the back wall of the freezer. It regulates the amount of air flowing between the freezer and refrigerator compartments.

Is the refrigerator level? 

It is important to ensure the refrigerator is level. A properly leveled refrigerator will help with the overall proper operation of the refrigerator. Check to make sure the floor under the refrigerator is level.  If the floor is not level shims may need to be used to properly level the refrigerator. Please refer to your Owner's Manual or Installation Instructions for specific leveling information for your refrigerator.

 

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