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Product Help | Whirlpool

Not Filling or Long Fill - Top Load HE Washer

Possible Solutions

Check washer inlet hoses and water supply

Check the household faucets to see if the hot and cold water household water supply lines are turned on. Make sure to open both water supply lines completely, for proper fill. Verify that there are no kinks in the inlet hoses. 

CLICK HERE for more information on the water inlet hoses

Is the drain hose correctly installed?

Check drain hose for proper installation.  Use the U-shaped drain hose form on the drain hose and securely attach to drainpipe (standpipe) or tub.  Check that only 4.5" (113 mm) of drain hose is in the drainpipe (standpipe).  Do not tape over the drain opening.  

The drainpipe (standpipe) height requirements minimum is 39" (99 cm).

Make sure the drain hose is not kinked or clogged. Straighten the hose for adequate water flow. Remove any blockage from the drainpipe of utility sink.  

CLICK HERE for more information on how to install the drain hose

Water usage will vary

These washers do use less water than older traditional washers.  Cycles such as Heavy Duty or Bulky items will fill with more water than the more energy efficient cycles, such as normal.  Load Size selection will also change the amount of water.

During rinse, most cycles use a spray rinse. However, by using the Fabric Softener option, or the Extra Rinse option, the washer will use a deep fill rinse.

NOTE:  Cycles are designed for specific clothing items, and using them other than instructed in the Owner's Manual may result in less than optimal performance.

NOTE: Using these cycles may increase the amount of time and energy used, and may not meet the standard Energy Star® Standards.

Are you using anti-flood devices and controls? 

Whirlpool recommends that appliances be directly connected to the water supply for optimum machine performance.

CLICK HERE for more information on using flood safe devices

Still need help? Contact us or schedule service.

Please contact us or click below to make an appointment from our preferred list of service providers for service on your appliances.

Interested in purchasing an Extended Service Plan?

Please click below to learn more on how you can save up to 25% on New Appliance Extended Service Plans within 30 days of your appliance purchase.

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