Product Help Page
- Troubleshooting
- If you are experiencing a problem with your appliance, use the troubleshooting guide below to find solutions. Start Troubleshooting
 
- Product Help Articles
- Burner Not Lighting - Gas Cooktop
- How to Position the Burner Head and Cap
- Gas Burners are Clicking but Not Lighting
- How to Clean Burner Grates and Caps
- Cleaning Gas Cooktop Burners and Ports
- Popping Noise from Gas Surface Burners
- Gas Burner Flame Level Incorrect
- Downdraft Ventilation Maintenance
- Cleaning a Stainless Steel Cooktop
- How to Clean a Chrome Electric Griddle
- Cleaning Ceramic Glass Cooktops
- How to Clean a Drip Bowl
- Caring for the Control Knobs and the Control Panel
- Home Canning
- Preventative Maintenance - Cooktops
- Cooktop Cleaning and Care
- Cooktop Product Assistance
 
 
- Watch Videos
- VIDEO: How To Check The Gas Regulator Shut Off Valve
- VIDEO: Gas Burner Installation and Troubleshooting
- VIDEO: Electric Ignition and Auto - Re-ignition on a Cooktop
- VIDEO: Proper Burner Cap Placement
- VIDEO: How Gas Cooktop Burner Caps Fit
- VIDEO: Understanding Gas Surface Burners and Ignition
- VIDEO: Cleaning the Burners
- VIDEO: How Gas Burners and Bases Fit
- VIDEO: Cleaning the Griddle on a Cooktop
- VIDEO: Using a Griddle
 
 
- Contact Us
- Still need help? Call or schedule service.- Call 1-866-698-2538 or Launch Live Chat or click below to schedule an appointment. 
 
