Ice Cubes are Thin or Hollow - Upright Freezer
Possible Solutions
Is there a kink in the water supply line?
A kink in the water source line can reduce water flow. Straighten the water source line to restore adequate water flow and pressure. To help reduce the chances of a pinched water line, do not push the freezer too far back against the wall or cabinet.
Do you have the correct water pressure?
Hollow or small ice cubes, along with slowness, are likely due to low water pressure.
Connecting a freezer to a reverse-osmosis system could also lower the water pressure in the freezer, which will result in small ice cubes, low ice production, or a decreased amount of water being dispensed.
CLICK HERE for more information on using a reverse-osmosis system.
CLICK HERE for more information on getting the correct water pressure.
Does your water filter need to be replaced?
It is recommended that the water filter be replaced every 6 months when the indicator light comes on, or as needed. A clogged water filter can cause several issues, including reducing the amount of water being dispensed. Replacing your water filter regularly will also help reduce the number of containments in the water supply.
Was the water system flushed?
Still need help? Contact us or schedule service.
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Interested in purchasing an Extended Service Plan?
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Still need help? Contact us or schedule service.
Please contact us or click below to make an appointment from our preferred list of service providers for service on your appliances.
United States
Canada
Interested in purchasing an Extended Service Plan?
Please click below to learn more on how you can save up to 25% on New Appliance Extended Service Plans within 30 days of your appliance purchase.
United States
Canada