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Product Help | Whirlpool

Too Cold in Refrigerator - Quad Door

Possible Solutions

Are the controls set correctly for the surrounding conditions?

Temperature controls are preset at the factory to the "mid setting," which should be correct for regular household use. The controls are set correctly when beverages are as cold as you would like.

  • If you need to adjust the temperature, wait at least 24 hours between adjustments, and then recheck the temperature. 
  • To make the Refrigerator colder, adjust the control to the next higher setting. To make the Refrigerator less cold, adjust the control to the next lower setting. 
  • Repeat this process until the desired temperature is reached

NOTE: Since control panels vary by Refrigerator type, please see your Owner's Manual for specific information on your mode

Is the Ice Maker Connected to a Water Supply?

If items in the fresh food section of your refrigerator are freezing and the refrigerator is not hooked up to a water supply, check to ensure the ice maker is turned off. If the ice maker is turned on, it will continue to try to make ice without any water, which can make the fresh food section too cold. To turn the ice maker to the off position, see your Owner's Manual.

Depending on the model, there are two different ways to turn the Ice Maker off/on

Style 1 - Ice Maker in Freezer

On the underside of the Ice Maker, there is the ON/OFF switch; "o" is OFF, and "-" is ON

Quad Door IM.jpg

Style 2 - Ice Maker in Refrigerator

Click on the Settings button on the display.  Scroll down to the "Tools/Set Up" section and select "Ice Maker." The display will either show an "On" or "Off" status. 

Are the air vents blocked?

To ensure proper temperature, you need to allow room for adequate airflow between the freezer and refrigerator compartments. Cold air enters and exits the refrigerator compartment from the freezer compartment through vents. Depending on your model, these vents are in different locations. If the freezer vent is blocked, cold air will be trapped in the freezer, and the freezer might be too cold. 

  • Locate the vents in both the freezer and refrigerator compartments and ensure that nothing is blocking the airflow.
  • If vents are blocked, airflow will decrease. Temperature and moisture issues may arise due to blocked vents.

CLICK HERE for additional information on airflow

Still need help? Contact us or schedule service.

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