Too Cold in Freezer - Top Freezer Refrigerator

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Possible Solutions

Are the controls set correctly for the surrounding conditions?

The factory presets the temperature controls to the "mid setting," which should be correct for regular household use. The controls are set correctly when beverages are as cold as you would like them.

If you need to adjust the temperature, wait at least 24 hours between adjustments, and then recheck the temperature.
Adjust the control to the next higher setting to make the Refrigerator colder. Adjust the control to the next lower setting to make the Refrigerator less cold.
Repeat this process until the desired temperature is reached

NOTE: Since control panels vary by Refrigerator type, please see your Owner's Manual for specific information on your model.

Temperature controls are preset at the factory to the "mid setting," which should be correct for regular household use. To make the Refrigerator colder, adjust the control to the next higher setting and vice versa.

Temperature Set Corretly_Temperature Setting Table.png

Is the airflow control set correctly?

The Airflow control is located on the back wall of the freezer. It regulates the amount of air flowing between the freezer and refrigerator compartments. When you plug in the refrigerator for the first time, turn the Airflow control to the Recommended setting.

Adjust the control to temporarily increase the cold airflow to a specific compartment. IMPORTANT: Once the performance is achieved, return the Airflow control to the recommended setting to keep the refrigerator operating at optimum efficiency.

The Airflow control is located on the back wall of the freezer. It regulates the amount of air flowing between the freezer and refrigerator compartments.

Are the air vents blocked?

To ensure proper temperature, you need to allow room for adequate airflow between the freezer and refrigerator compartments. Cold air enters and exits the refrigerator compartment from the freezer compartment through vents, which are in different locations depending on your model. If the freezer vent is blocked, cold air will be trapped in the freezer, and the freezer might be too cold.

Locate the vents in the freezer and refrigerator compartments and ensure nothing is blocking the airflow.
If vents are blocked, airflow will decrease. Temperature and moisture issues may arise due to blocked vents.

Refer to How to Check the Air Vents for more information on air flow.

To ensure proper temperature, you need to allow room for adequate airflow between the freezer and refrigerator compartments.

Is the Ice Maker Turned On?

A common reason an ice maker does not make ice is that it was accidentally turned off. Sometimes, resetting the ice maker can resolve minor issues. Locate the reset button on your ice maker (consult your manual if unsure) and press and hold it for a few seconds. If your refrigerator doesn't have a reset button, perform a power cycle by unplugging it for one minute and plugging it back in. Refer to How to Turn the Ice Maker On for more information on using the ice maker.

If the Ice Maker is not connected to a water supply line but remains turned on, it could cause the following: a buzzing noise, the refrigerator may be too cold, food in the crisper drawers may freeze, and the freezer section may get too cold.