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Product Help | Whirlpool

Not Dispensing Water - Side by Side Refrigerator

Possible Solutions

Was the water filter recently replaced? 

If the water filter was just replaced or installed, ensure the filter was installed correctly.  If the water filter is not seated properly, it can cause no or low ice production and water not dispensing properly.  Try removing the water filter and re-installing it. 

CLICK HERE for information on how to replace the water filter

Does your water filter need to be replaced?

It is recommended that the water filter be replaced every six months when the indicator light comes on or as needed.  A clogged water filter can cause several issues, including low or no ice production.  Replacing your water filter will also help reduce the number of containments in the water supply. 

Is there a kink in the water supply line?

A kink in the water source line can reduce water flow. Straighten the water source line to restore adequate water flow and pressure. To help reduce the chances of a pinched water line, do not push the refrigerator too far back against the wall or cabinet.

Is the ice maker turned on?

Check to make sure the ice maker is turned "on."  For instructions on turning the ice maker "on" and "off," please see reference the Owner's Manual.

Do you have the correct water pressure?

Hollow or small ice cubes, along with slow, is likely due to low water pressure. 

Connecting a refrigerator to a reverse-osmosis system could also lower the water pressure to the refrigerator, resulting in small ice cubes, low ice production, or a decreased amount of water being dispensed. 

CLICK HERE for more information on using a reverse-osmosis system.

CLICK HERE for more information on getting the correct water pressure. 

Was the water filter flushed?

Once the filter has been replaced, it is important to flush the water system. This process removes excess air, prepares the filter for use, and removes excess carbon. The air in the water system may cause dripping at the dispenser, small/hollow ice cubes, or a cloudy appearance in the water quality. 

  1. Use a sturdy container to depress, hold the water dispenser lever for 5 seconds, and then release it for 5 seconds. As air is removed, water may spurt from the dispenser. 
  2. Repeat the process until water starts to flow at a steady pass and all the air is out of the water line. 
  3. Continue this process (5 seconds on, 5 seconds off) until at least 1 gallon of water has been dispensed. 

After flushing the water system, allow 24 hours for the refrigerator to cool and chill the water. Then, dispense enough water every week to maintain a fresh supply.

Do more with fresh, filtered water.

Our convenient water filters reduce contaminants to provide refreshing hydration and limitless inspiration—right from your refrigerator. To purchase an

EveryDrop® water filter, visit your local retailer or visit EveryDrop® online.

Home | Everydrop Water 

 

Still need help? Contact us or schedule service.

Please contact us or click below to make an appointment from our preferred list of service providers for service on your appliances.

Interested in purchasing an Extended Service Plan?

Please click below to learn more on how you can save up to 25% on New Appliance Extended Service Plans within 30 days of your appliance purchase.

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