Product Help Page
- Troubleshooting
 If you are experiencing a problem with your appliance, use the troubleshooting guide below to find solutions.
Start Troubleshooting
- Product Help Articles
 - Burner Not Lighting - Gas Cooktop
 - How to Position the Burner Head and Cap
 - Gas Burners are Clicking but Not Lighting
 - How to Clean Burner Grates and Caps
 - Cleaning Gas Cooktop Burners and Ports
 - Popping Noise from Gas Surface Burners
 - Gas Burner Flame Level Incorrect
 - Downdraft Ventilation Maintenance
 - Cleaning a Stainless Steel Cooktop
 - How to Clean a Chrome Electric Griddle
 - Cleaning Ceramic Glass Cooktops
 - How to Clean a Drip Bowl
 - Caring for the Control Knobs and the Control Panel
 - Home Canning
 - Preventative Maintenance - Cooktops
 - Cooktop Cleaning and Care
 - Cooktop Product Assistance
 
- Watch Videos
 - VIDEO: How To Check The Gas Regulator Shut Off Valve
 - VIDEO: Gas Burner Installation and Troubleshooting
 - VIDEO: Electric Ignition and Auto - Re-ignition on a Cooktop
 - VIDEO: Proper Burner Cap Placement
 - VIDEO: How Gas Cooktop Burner Caps Fit
 - VIDEO: Understanding Gas Surface Burners and Ignition
 - VIDEO: Cleaning the Burners
 - VIDEO: How Gas Burners and Bases Fit
 - VIDEO: Cleaning the Griddle on a Cooktop
 - VIDEO: Using a Griddle
 
- Contact Us
 Still need help? Call or schedule service.
Call 1-866-698-2538 or Launch Live Chat or click below to schedule an appointment.
